Responsible Gaming

Gambling is a form of entertainment, and like all forms of entertainment, it carries financial risk. No outcome is guaranteed, and players should never expect gambling to serve as a source of income or a solution to financial difficulty.

Gambiva provides a set of tools and guidelines to help players in the United Kingdom maintain control over their betting behaviour. These tools are available at any time and are designed to support informed, balanced play.

Key Principles to Keep in Mind

• Set a personal budget before placing any bets and adhere to it strictly;
• Treat gambling as leisure, not as a financial strategy;
• Take regular breaks to maintain a clear perspective on spending and time;
• Never chase losses by increasing stakes in an attempt to recover money;
• Use the account control tools provided by Gambiva to set deposit, loss, or session limits;
• Keep gambling separate from personal or professional responsibilities;
• Be honest with yourself about how much time and money you spend on gambling.

Gambling addiction can develop gradually and may not be immediately obvious. Being aware of the warning signs is an important step towards protecting your wellbeing and seeking timely support.

The following indicators may suggest that gambling has become a problem:

• Spending more money on gambling than originally planned or affordable;
• Finding it difficult to stop or reduce gambling despite wanting to;
• Thinking about gambling frequently, even during unrelated activities;
• Borrowing money or selling possessions to fund gambling;
• Hiding gambling activity from family members, friends, or colleagues;
• Neglecting work, education, or personal relationships because of time spent gambling;
• Using gambling to cope with stress, anxiety, depression, or other emotional difficulties;
• Feeling irritable or restless when unable to gamble;
• Continuing to gamble after significant financial losses;
• Making repeated unsuccessful attempts to cut back or stop.

Gambling addiction is a recognised condition that can have serious consequences for mental health, finances, and personal relationships. Early intervention significantly improves outcomes, and a range of professional support services are available in the United Kingdom.

Addressing a gambling problem requires honest self-assessment and a willingness to take practical steps. Gambiva provides a number of tools to help players regain control and maintain responsible habits over time.

The following recommendations can help prevent or address problematic gambling behaviour:

• Use the deposit limit feature in your Gambiva account to cap the amount you can load within a set period;
• Set a loss limit to prevent spending beyond a defined threshold during any session or timeframe;
• Activate session time limits to receive alerts when a set amount of playing time has elapsed;
• Use the cool-off or self-exclusion option if you need a temporary or longer break from the platform;
• Avoid gambling under the influence of alcohol or when in an emotionally distressed state;
• Speak openly with a trusted person about your gambling activity;
• Seek professional support from a qualified counsellor or addiction specialist;
• Contact the Gambiva support team to discuss account restrictions or additional safeguards;
• Make use of third-party self-exclusion schemes available in the United Kingdom, such as GamStop;
• Review your gambling history regularly using account statements to maintain an accurate picture of your activity.

A number of trusted organisations in the United Kingdom offer free, confidential support for individuals affected by gambling addiction. These services provide advice, counselling, and practical assistance for players and their families.

• GamCare – the leading provider of free information, support, and counselling for gambling-related harm in Great Britain: www.gamcare.org.uk;
• GamStop – the UK national self-exclusion scheme that allows players to restrict their gambling across multiple licensed operators: www.gamstop.co.uk;
• BeGambleAware – an independent charity providing resources, tools, and a helpline to support safer gambling: www.begambleaware.org;
• Gamblers Anonymous UK – a fellowship offering peer support meetings for those affected by compulsive gambling: www.gamblersanonymous.org.uk;
• National Gambling Helpline – a free helpline available 24 hours a day, 7 days a week, operated by GamCare on 0808 8020 133;
• Citizens Advice – provides free, impartial guidance on debt and financial difficulties related to gambling: www.citizensadvice.org.uk;
• NHS Northern Gambling Service – a specialist NHS clinic offering treatment for gambling disorder: www.northerngamblingservice.nhs.uk.

Players who are concerned about their gambling behaviour are encouraged to contact the Gambiva support team at any time. The team can assist with applying account restrictions, activating self-exclusion, and directing players to appropriate external resources.

The following contact options are available to players in the United Kingdom:

• Live Chat – available directly through the Gambiva website for immediate assistance;
• Email – players can send a message to the Gambiva support team for non-urgent enquiries;
• Help Centre – a dedicated section on the Gambiva website containing guidance on account tools and responsible gaming features.