Gambiva Privacy Policy

Gambiva collects personal data that users provide directly during registration, verification, and ongoing account use. This includes, but is not limited to, full name, date of birth, residential address, email address, telephone number, payment details, and identification documents submitted for identity verification purposes.

Why Personal Data Is Collected

Personal data is collected for the following purposes:

• To create and maintain user accounts;
• To verify identity in compliance with UK anti-money laundering and responsible gambling regulations;
• To process deposits and withdrawals;
• To provide customer support;
• To deliver personalised services and communications where consent has been given;
• To fulfil legal and regulatory obligations.

Technical and Organisational Protection Measures

Gambiva applies industry-standard technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• Encryption of data in transit and at rest;
• Restricted internal access based on roles and responsibilities;
• Regular security assessments and system monitoring;
• Secure storage infrastructure maintained by trusted data processors.

User Rights Under UK Law

In accordance with the UK GDPR, users hold the following rights in relation to their personal data:

• The right to access personal data held about them;
• The right to request correction of inaccurate or incomplete data;
• The right to request deletion of personal data, subject to legal retention requirements;
• The right to object to or restrict certain types of processing;
• The right to data portability;
• The right to withdraw consent at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, users may contact the Gambiva data protection team through the official support channels available on the website.

Personal data collected through the platform is used strictly for lawful, specified, and transparent purposes. Gambiva does not use personal data in ways that are incompatible with the original purpose for which it was collected.

How Personal Data Is Used

Collected information is used for the following purposes:

• Account services: To register, verify, and maintain user accounts, and to process account-related requests;
• Transactions: To facilitate deposits, withdrawals, and the recording of all financial activity on the account;
• Service improvement: To analyse platform performance, identify technical issues, and develop new features;
• Marketing communications: To send promotional material, where users have provided explicit consent to receive such communications;
• Analytics: To understand how users interact with the platform and improve the overall experience;
• Regulatory compliance: To fulfil obligations under UK gambling regulations, anti-money laundering laws, and data protection legislation.

All personal data processing is carried out on a lawful basis, which may include user consent, contractual necessity, legal obligation, or legitimate interest, as appropriate. Users will be informed of the applicable lawful basis at the point of data collection where this is required by law.

Users have the right to access the personal data held about them by Gambiva at any time. Requests for access, correction, or deletion of personal data can be submitted through the official support channels listed on the website.

Accessing and Updating Personal Data

Users may log in to their account to review and update certain personal details directly. For changes that cannot be made through the account dashboard, users may contact the support team, who will assist with the request in accordance with applicable data protection obligations.

Correction and Deletion Procedures

If personal data held on an account is found to be inaccurate or outdated, users are entitled to request its correction. Requests for data deletion will be assessed in accordance with UK GDPR obligations and may be subject to statutory retention periods that prevent immediate deletion.

Consent to Security and Payment Processing

By using the Gambiva platform, users acknowledge and consent to the following:

• Security checks may be conducted to verify identity and prevent fraud;
• Payment data may be shared with authorised payment service providers for the purpose of processing transactions;
• Such processing is carried out by third-party providers under contractual agreements that require them to maintain appropriate data protection standards.

The Gambiva platform is strictly intended for individuals aged 18 years or over. Access to the site, registration of an account, and participation in any form of gambling or betting activity is prohibited for persons under this age.

Age Verification Limitations

Although Gambiva takes reasonable steps to prevent underage access, the platform cannot independently verify the age of every user without the submission of appropriate identity documents. Users are required to submit valid identification as part of the verification process, and accounts will not be fully activated until age verification is completed.

Deletion of a Minor’s Data

In the event that a parent or legal guardian identifies that a minor has registered an account or submitted personal data to the platform without authorisation, they may contact the Gambiva support team to request the immediate deletion of that data. Upon receipt of a verified request, all personal data associated with the account will be permanently removed from Gambiva’s systems, subject to any overriding legal obligations.

In order to deliver its services, Gambiva may engage partners, service providers, and processors located outside the United Kingdom. As a result, personal data may be transferred to and processed in countries that are not subject to UK data protection law.

Consent to International Processing

By accessing and using the Gambiva platform, users consent to the transfer of their personal data to countries where Gambiva’s operational partners are based. This may include jurisdictions within and outside the European Economic Area.

Confidentiality Safeguards

All third-party partners involved in the international processing of personal data are required to maintain confidentiality and implement appropriate data protection safeguards. Gambiva ensures that such transfers are conducted in accordance with UK GDPR requirements, which may include the use of standard contractual clauses or other approved transfer mechanisms.

This Privacy Policy constitutes a legally binding document that governs the collection, processing, and protection of personal data in connection with the use of the Gambiva platform.

Scope and Effect

The terms set out in this document may alter or qualify the scope and practical effects of the rules applied to personal data processing. Users should be aware that specific circumstances, regulatory requirements, or contractual arrangements may modify how these terms apply in practice.

Acceptance of This Policy

This Privacy Policy becomes binding upon the user at the point at which they:

• Accept the policy during the account registration process;
• Provide a digital or written signature indicating agreement;
• Otherwise accede to the terms through continued use of the platform.

Users who do not agree with the terms of this policy are advised to discontinue use of the platform and contact the support team regarding the closure of their account.

Cookies are small text files that are stored on a user’s device when they visit a website. They are used to retain information about the user’s session and preferences, enabling the site to function more efficiently and provide a more tailored experience.

How Gambiva Uses Cookies

The platform uses cookies for the following purposes:

• Statistical analysis: To collect anonymised data on how users interact with the site, including pages visited and time spent on each section;
• Behavioural analysis: To identify patterns in user activity that can inform improvements to platform design and functionality;
• Personalisation: To remember user preferences, language settings, and login details where applicable;
• Site improvement: To test new features and measure the effectiveness of platform updates.

Cookie Retention

Cookies placed by the platform are retained for a period of up to one year from the date of their initial placement, unless removed earlier by the user. Users may manage or delete cookies through their browser settings at any time. Disabling cookies may affect the functionality of certain areas of the site.

By accessing or using the Gambiva platform, users confirm their full and unconditional acceptance of this Privacy Policy. This acceptance covers all provisions set out in the current version of the document.

Prevailing Version

The version of this Privacy Policy published on the Gambiva website at any given time is the version that governs the relationship between the user and the platform. In the event of any conflict between a previously viewed version and the current published version, the current version shall prevail.

Gambiva reserves the right to update this policy from time to time in response to changes in applicable law, regulatory guidance, or business operations. Users are advised to review this page periodically to remain informed of any updates. Continued use of the platform following any update constitutes acceptance of the revised policy.

Gambiva may share personal data with authorised third parties in defined circumstances. All such sharing is conducted in accordance with applicable UK data protection law and is limited to what is necessary for the stated purpose.

When Personal Data May Be Shared

Personal data may be disclosed to third parties in the following situations:

• Legal obligations: Where disclosure is required by law, court order, or regulatory authority;
• Dispute resolution: Where sharing is necessary to investigate or resolve a complaint or dispute involving the user;
• Contractual arrangements: Where third parties are engaged to deliver services on behalf of the platform, such as payment processing, identity verification, or fraud prevention.

Transparency Regarding Third Parties

Where third parties are listed on the Gambiva website, users may refer to those listings for further detail. In cases where a specific third party is not individually listed, users will be informed of the purpose and scope of the data sharing prior to or at the time of disclosure, where this is practicable.

Consent to Third-Party Processing

By submitting personal data to the platform and continuing to use the site, users consent to the sharing of their data with authorised third parties as described in this section. Third parties receiving personal data are subject to contractual obligations requiring them to maintain appropriate data protection standards and to use the data only for the specified purpose.

The Gambiva platform may contain links to external websites operated by third parties. These links are provided for reference or convenience purposes only and do not constitute an endorsement of the linked site or its content.

External Privacy Policies

Each third-party website linked from the platform operates under its own privacy policy, which governs how that site collects, uses, and protects personal data. Gambiva has no control over, and accepts no responsibility for, the privacy practices or content of any external website.

User Responsibility When Visiting External Sites

Users are advised to exercise caution and review the relevant privacy policy of any external website before submitting personal data. Gambiva cannot be held liable for any data processing activities carried out by third-party websites accessed through links on the platform.